You understand the risks involved in running, walking or other fitness activities and assume personal responsibility for your health and safety while participating in any ZombieRunner coaching program.

Coaching guidance or any other advice given by ZombieRunner is not intended in any way to be a substitute for professional medical advice.

We keep our shipping charges as close as possible to actual cost, and we never add extra handling charges.

We try to ship orders within 2 business days. Occasionally we're away at an event; when we are, we'll have a note on the shopping cart page indicating the days that the shipping department will be closed.

We ship items by US Postal Service and by UPS. Customers may select their shipping option upon checkout. Delivery times of packages sent through the US Postal Service vary depending on your location relative to California. For example, Priority Mail usually takes from 1 to 5 days. Note that US Postal Service only guarantees the delivery time of Express Mail. Other mail classes can take longer, particularly at busy times of the year. UPS Ground delivery times vary from 1 to 6 business days. All UPS delivery times exclude Saturdays, Sundays and Holidays in the calculations.

Order online by credit card or Paypal. We also take credit card orders over the phone, at 650-325-2048.

Rush orders

If you need an order by a specific date, give us a call (650-325-2048) or write a note in the order comments to make sure we have your item(s) in stock can get them to you in time. We'll do our best to accommodate you.

All currency amounts on our site are in US dollars.

Shipping costs stated do not include fees or taxes, duties, or VAT that may be assessed by the destination country. Additional charges for customs clearance must be borne by you; ZombieRunner has no control over these charges and cannot predict what they may be. Customs policies vary from country to country. Contact your local customs office for further information.

ZombieRunner is not liable for any lost shipments, or shipments that occurred due to customer error.

In the event that an order has not been received within 14 days from receipt of a shipping confirmation, please contact us.

If USPS Delivery Confirmation or UPS tracking indicates that an order has not been delivered within 30 days from the date of shipment, we will issue a credit or replacement of the order.

Any dispute you have must be addressed with USPS or UPS directly. Delivery is assumed by ZombieRunner and the order to be complete when confirmed as delivered by tracking. Customers assume all responsibility for the safety of a shipment upon delivery. ZombieRunner cannot be responsible for loss or theft of delivered goods.

Mail theft and mail fraud (for example, the false reporting of stolen or unreceived mail) are federal crimes. We are happy to provide any documentation in order to assist our customers and US Post Office or UPS authorities to help in recovering a lost shipment.

ZombieRunner has no control over the use of products available from this site, and we assume no liability connected with their use. We are not liable for any loss, damage or expenses of any kind arising from the use or misuse of our products.

We accept returns of unopened, unused items within 30 days of purchase. For shoes, we need them returned new in the original, undamaged packaging. Shoes can be tested indoors to make sure the fit and size are correct, and if not, send them back for an exchange for the correct size or a refund.

Note: a 10% restocking fee will apply to items returned with packaging in non-new condition, or missing packaging. For example, if you're returning shoes, do not use the shoe box as the shipping box (put it inside another box). All packaging must be included to receive a full refund.

Items should be returned to the following address:

Please reference your original invoice and include your request for an exchange or a refund in the package.

We will refund your order amount including sales tax. We do not refund shipping charges on your original order. The cost of shipping and insuring your package is your responsibility. If your original purchase was paid for by credit card, that credit card will be credited for the returned items upon receipt by ZombieRunner. If your original purchase was by check or cash, ZombieRunner will issue a refund check to you. If you request an exchange for your returned item, there is no extra charge for shipping an exchange to you.

If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product packaging.

Mailing Lists

ZombieRunner sends email newsletters once or twice per month. You can sign up for these newsletters on the web site, and during the online order process. We will not share your email address with anyone.

Encryption

ZombieRunner uses the most advanced and highest level of online security available today (128-bit encryption). Our commerce server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter. Your credit card number cannot be read by a third party while in transit and will remain private and completely protected.

You can shop at zombierunner.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram.)

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

zombierunner.com is registered with the Authorize.Net Verified Merchant Seal program. Click on the logo below.

zombierunner.com is registered with the Comodo Trustlogo® Real-time Website Assurance program. Mouse over or click on the logo below.

Personal Information

If your email address is requested on any of the forms on our sites, it is used to provide you with an answer to a specific question or to add your name to our newsletter list (at your request only). All transaction information we collect from you, whether contact, billing or credit card information is kept strictly private, and is not disclosed to any other company.

If you purchase from us online, we collect information necessary for billing and shipping to you only. Your email address is used to confirm your order.

We do not collect personal information without visitor knowledge, nor do we re-sell or distribute any site visitor data.

Note: email is not secure. Your email correspondence should never include sensitive information (such as a credit card number) that you would not like to share with the general public as email is never a secure environment on the Internet.